We take security extremely seriously. We have become agents of Moneyhub in order to provide our services. Moneyhub is regulated by the Financial Conduct Authority (FCA) and you can find its terms within the app or by visiting their website.

When someone requests a payment from you via the Go Get Paid app, you could receive the request by Link, Email, SMS or WhatsApp. If you are with the person you need to pay, they may ask you to scan a QR code instead.

When you click to make a payment, you will be taken to your mobile banking app or online bank account where you can send the money directly from your account to your suppliers, without needing to share any bank details. This gives you the complete confidence that you are only ever paying the correct person the correct amount of money.

If someone wants to send you a payment request via the Go Get Paid app, you will need either a mobile phone number or email address so that you can receive and respond to the request. If you are with the person you need to pay, you can scan a QR code without needing to share these details.

You must hold a UK bank account and your bank must be a participant of the Open Banking network. Most UK banks are now members, and if you do not see your bank in the app, check back again soon as new banks are joining regularly.

If you’re happy to make the payment, you can follow the simple instructions which will pass you to your banking app or online banking account to make the payment.

Your bank statement should display the name of the person or company that has requested the payment. It will be shown as a debit or an outgoing item.

There is absolutely no cost associated with making payments via Go Get Paid.

The businesses that use our app pay us a small monthly fee to use the service, unless they bank with The Co-operative Bank which means they get the service for free.

Only banks which have joined the Open Banking network can be listed on our app. Most UK banks are now members, and many more are being added regularly. If your bank does not appear in the app please let us know at support@gogetpaid.co.uk.

You should never make a payment to anyone that you don't recognise. If you receive a request and you're not sure who it is from or what it is for you can decline it. Of course, if you later realise that the request was meant for you or remember what it is for, you will still need to pay for your goods or services. You can contact us at support@gogetpaid.co.uk if you have any concerns about unfamiliar requests.

We would love to hear any thoughts and ideas on how we can improve. Send us an email to support@gogetpaid.co.uk to let us know your feedback.

The Go Get Paid mobile app is provided in association with The Co-operative Bank to help small businesses cut down on their financial administration and to help them get paid more quickly. Businesses with improved cashflow are more likely to thrive and grow.

The Co-operative Business bank accounts can support the collection of payments into accounts, but there is still work for the bank to do in order to allow payments to made out of accounts (both business and personal). This is why, at the moment, you can only receive funds and not make payments out - even when testing the service.

The bank is working hard to allow payments out, and as soon as the service is available, the Go Get Paid app will be updated to include the bank to the list of available paying banks.

The Go Get Paid team can both deactivate your account, as well as reactivate your account should you wish you use the service again. If, however, you want your account and data to be completely removed, please email your request to support@gogetpaid.co.uk quoting the email address that you used upon registration and one of our team will be there to help.

No. You can send a payment request to anyone, wherever they are, however the payment from the payer can only be made out of a UK bank account in pound sterling (£).

If you enter the wrong password 3 times, your account will be temporarily locked for security.

To regain access:

1. Click “Forgot Password” on the login page to reset your password.

2. A password reset email will be sent to the email address you used to log in.

3. Follow the instructions in that email to complete the reset.

Once done, you can sign in with your new password.

Users should not share usernames and passwords and should set up different profiles on each account.

Head to 'My account settings' this will punch out to a browser where you will see a User management tab. Users with admin rights can add and remove users.